Questions, answered.

Enter your email address on the sign-in page and use the verification code sent to your inbox. Telegram users can continue through the bot and verify a linked email. If you cannot access your email, contact support for account recovery.

Open My Account → Account Settings and select the relevant change. Complete the verification requested on screen. If you have lost access to the existing contact method, ask support before making further changes.

Open the security settings in your account and follow the setup or change steps. If you cannot complete verification, use the available recovery process or contact support.

Never send a password, full card number, CVV, or verification code to support.

Check the notice in your account and contact support with the account identifier and relevant transaction reference. Follow any verification request through the official process. Restoration is subject to review.

Support depends on the card channel, region, and device. Check your selected card’s instructions first. If binding fails, keep the error message and contact support with the card’s last four digits only.

Check the card status, available card balance, merchant restrictions, and transaction details. An available wallet balance does not mean the card has been topped up. If the reason is unclear, provide the transaction reference to support.

Refund timing depends on the merchant and card channel. Check the original transaction and refund status; there is no fixed 24-hour guarantee. Keep the reference and ask support if the status is unclear.

Use it for supported online purchases within the selected card’s conditions. This stage does not include physical cards or ATM withdrawals. Region and merchant restrictions still apply.

Explore personal virtual cards · Review region restrictions

Open My Wallet → Deposit and use the dedicated deposit address assigned to your account. Send only USDT on TRON (TRC20). A dedicated deposit address does not require binding the sending address.

Stop sending further funds. Keep the transaction hash, network, asset, and destination address, then contact support. Transfers on the wrong network or in the wrong asset may be unrecoverable; recovery cannot be guaranteed.

Timing depends on blockchain confirmations and account processing. Check the deposit status in your account. If funds are missing, give support the transaction hash, network, amount, and time; do not send again to fix a delay.

Check the deposit page for current limits and instructions before transferring. If a required limit or minimum is unclear, confirm it with support first.

Before confirming, verify the recipient address, TRC20 network, amount, and fee. Track the request status and, when available, its transaction hash. Processing time varies; do not assume completion just because the request was submitted.

Use the internal transfer option where available. Verify the recipient account, amount, and fee before confirming, then keep the reference. A transfer to the wrong recipient may not be reversible.

Compare the transaction amount, fees, currency, and conversion details. Wallet and card records describe different balances. If a charge is unclear, contact support with the reference and a screenshot that hides sensitive card details.

Open My Account → Display Currency and select an available currency. This changes the displayed valuation; it does not exchange your funds or change the card’s settlement currency.

Deposits are credited to your wallet. A separate top-up moves funds to the selected card. Check the status and fees for that top-up, then review the card balance before paying.