Privacy Policy

At KIVPLAY, protecting user privacy and securing financial data are core principles of our platform. This Privacy Policy explains how we collect, use, store, and protect information when you use KIVPLAY services.

By using KIVPLAY services, you agree to the practices described in this Privacy Policy.

All communication between users and the KIVPLAY platform is protected using modern encryption standards designed to secure data transmission and prevent unauthorized access.

KIVPLAY follows aminimal data collection principle. Only the information necessary for operating the platform, securing accounts, and processing transactions is stored.

KIVPLAY collects only the limited information necessary to operate the platform and maintain security.

Account Information

• Email address
• Login credentials
• Account identifiers used for authentication

Transaction Information

• Blockchain transaction hashes
• Deposit and withdrawal amounts
• Transaction timestamps
• Wallet addresses used for transfers

Technical Information

• IP addresses
• Browser type
• Device information
• Session data for security monitoring

Card Usage Information

• Transaction amounts
• Merchant category codes
• Transaction timestamps

This data is used for transaction processing and fraud prevention.

Identity Verification Information

Identity verification requirements depend on the card, account, transaction and applicable compliance checks. Verification may be required when:

• A refund request is submitted
• A chargeback investigation is initiated
• Fraud prevention procedures require verification
• Compliance checks are required

In such cases, KIVPLAY may request:

• Government-issued identification
• Proof of residential address
• Additional verification documents where necessary.

The collected information is used exclusively for operating and securing KIVPLAY services. This includes:

• Processing wallet deposits and withdrawals
• Managing virtual card transactions
• Preventing fraud and unauthorized access
• Monitoring suspicious activities
• Providing customer support
• Communicating service updates or security alerts
• Maintaining platform functionality and performance

KIVPLAY does not sell, rent, or share personal information with third parties for marketing purposes.

KIVPLAY uses modern security practices to protect stored information. Security measures include:

• Strong encryption for stored data
• Encrypted communication channels
• Access controls and internal monitoring systems
• Security testing and system audits
• Protection against unauthorized access

User information is retained only as long as necessary to operate the platform or meet legal obligations.

KIVPLAY does not sell or distribute user data. Information may only be disclosed in limited situations, including:

• Compliance with legally binding court orders or government requests
• Protection of KIVPLAY's legal rights or property
• Fraud prevention or investigation of suspicious activity
• Cooperation with service providers necessary for platform operation

Any service providers receiving access to data are required to follow strict confidentiality obligations.

KIVPLAY services are available globally except in restricted jurisdictions. Users are responsible for:

• Ensuring compliance with their local data protection laws
• Understanding cryptocurrency regulations applicable in their jurisdiction
• Meeting any local reporting requirements

KIVPLAY cannot guarantee compliance with all international regulatory frameworks.

Depending on applicable laws, users may have the right to:

• Request access to stored personal information
• Request correction of inaccurate data
• Request deletion of their account and associated information
• Export transaction history
• Opt out of non-essential communications

Requests may be submitted through the KIVPLAY support contact listed below.

KIVPLAY uses limited cookies and technical tracking mechanisms necessary for platform functionality. These may include cookies used for:

• User authentication
• Session management
• Security monitoring
• Fraud prevention
• Platform performance optimization

KIVPLAY does not use advertising cookies or third-party marketing trackers.

User information is retained only for as long as necessary to:

• Maintain account functionality
• Process transactions
• Meet compliance or legal obligations
• Resolve disputes or fraud investigations

Data may be securely deleted when it is no longer required.

KIVPLAY may update this Privacy Policy periodically. Changes may be made to reflect updates to services, operational practices, or legal requirements. Updated versions will be published on the KIVPLAY website.

Continued use of the platform after changes constitutes acceptance of the updated policy.

For privacy-related inquiries or requests, please contact:

• My tickets: /app/#/user/ticket/index
• Website: https://kivplay.top
• Support tickets: Support tickets

KIVPLAY will make reasonable efforts to respond to privacy inquiries within a reasonable timeframe.